What is our scope of support?

Our team can help with:

  • Troubleshooting issues in the UI, CLI, or API
  • Identifying best practices
  • Managing users and administering your org
  • Bugs and feature requests
  • Setting up and troubleshooting supported integrations


Support service level agreement

Severity level 1: 4 hours acknowledgement time

Any issue resulting in a full outage to the subscriber's production service.

Severity level 2: 8 hours acknowledgement time

An issue with a high impact on a subscriber's production service or a severe impact on their non-critical business operations.

Severity level 3: 24 hours acknowledgement time

An issue with a moderate impact on the subscriber's business operations or that disrupts a planned deployment.

Severity level 4: 48 hours acknowledgement time

An issue or question with low to no immediate impact on subscriber's business operations.

 These SLAs apply only for paid subscriptions.

Requesting support

Please use our support portal to create and submit support tickets. We only guarantee SLA times for tickets created in the portal.

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