Tidelift Support is available during the hours of 8AM to 8PM US Eastern time (UTC-0500) Monday through Friday.
Support
https://support.tidelift.com/hc/en-us/articles/23931963391892-Getting-started-with-Tidelift
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Getting started
Learn more about how to get started using the Tidelift Subscription to eliminate bad packages
installation, branding, customization