Tidelift CLI troubleshooting

You may encounter issues or unexpected behavior running Tidelift CLI. Here are some things you can do to troubleshoot, but please reach out to support@tidelift.com with any questions.

  1. Ensure that you are on the latest version of the Tidelift CLI. You can check the current version by visiting https://download.tidelift.com/cli/tidelift-cli.version and compare to the current installed version by running tidelift version. We regularly update the CLI with fixes and improvements. Information on upgrading is found at the bottom of the CLI installation doc.
  2. Ensure that you can reach the Internet from your machine (either developer workstation or CI system). Running curl https://api.tidelift.com/subscriber/healthcheck should include OK in the response (Linux/Mac only)
  3. Ensure that the Tidelift CLI can access the internet by running tidelift selftest --project test
  4. Ensure that you’re using a correct API key and that the key has not been revoked. The most common case of key revocation is that your trial has ended.
  5. If you are running scan or align and it fails with Exit status 1 but no other information, we may be unable to generate a lockfile. Manual instructions for each platform are as follows but may give more errors than you see exposed from the tool.
    • Python:  pip freeze --local
    • Java: mvn -Dstyle.color=never dependency:list -DoutputFile=maven-resolved-dependencies.txt
    • Other ecosystems do not have to generate a lockfile at this time
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